Announcement
Care and Maintenance Guide Update 2024
As you know there have been a number of updates to the Care and Maintenance Guide PDF during 2023.
We now have a definitive position on the process to clean Flexiteek 2G and the use of cleaning materials which is reflected in the new Care and Maintenance Brochure and new Care and Maintenance Quick Guide text only PDF version.
The 2023 Care and Maintenance Guide PDF, which was updated several times, did not reflect a simple cleaning process that the Flexiteek deck owner could follow.
So, What’s Changed?
We have created a simple 5-step cleaning process starting with step one which suggests using water and light maintenance, escalating up to using an approved cleaning detergent, pressure washing and possibly sanding.
We think this stepped approach provides more accurate guidance to deal with general daily dirt and more difficult stains caused by oil, petrol, diesel or household products like wine and ketchup.
NEW CARE AND MAINTENANCE BROCHURE
This is a new square Flexiteek brochure, similar to the usual Flexiteek sales brochure. Initially it will be available to download for distributors use from the WEBSHOP in two versions.
Version one is a standard digital version for use on websites or to be sent via email etc and will also be available for everyone via the Flexiteek.com website and all territory sites.
Version two is a printable version for distributors to print locally. There will be artwork to print stating the brochure is using ‘carbon balanced paper’ our preferred option or use the other artwork to print that does not state this if the option is not available to you in your territory.
Both versions are only available in English. We will plan to produce other language versions in the next few months and will update availability here.
Download the new Care and Maintenance Guide brochure here.
NEW CARE AND MAINTENANCE TEXT ONLY PDF
The new text only PDF is similar to what you have had before, but follows the process in the new brochure to make it easier to follow and its text only design makes it easier for you to use within your business. It can also be given to new deck owners if you wish.
Download the new Care and Maintenance Quick Guide text only PDF here.
Using Cleaning Products on Flexiteek
James King has been running extensive tests using a variety of cleaning products in the UK and has expanded the list of prohibited products that should not be used on Flexiteek.
We have also identified that a neutral pH product is best to use on Flexiteek 2G.
The only pH-neutral product Flexiteek recommend is Wash and Care produced by Chemworld in Denmark.
You should check all cleaning products before use to ensure they have a neutral pH (pH7).
Deck Handover Guidance
To help ensure new Flexiteek deck owners are aware of the care and maintenance guide and how to keep their new deck looking beautiful, we’ve put some simple instructions together. These will help to remind everyone of a few important points every new deck owner should be told when they take delivery of their new Flexiteek deck.
Download the Deck Handover Guide here.
How Can You Buy Wash and Care?
Wash and Care will be available to purchase directly from Chemworld who are currently about to launch a new website. Will will publish the link when we have it.
Finally…
We hope this further clarity will help to ensure every new deck owner is presented with comprehensive care and maintenance guidance regardless of where they are.