1.0 Our core beliefs regarding user privacy and data protection
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
- Data is a liability, it should only be collected and processed when absolutely necessary
- We will never sell, rent or otherwise distribute or make public your personal information
2.0 Relevant Legislation
The Flexiteek Web Store website has been designed to comply with the relevant sections of the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act (DPA)
- UK Privacy and Electronic Communications Regulations (PECR)
- EU Data Protection Directive (DPD)
- EU General Data Protection Regulation (GDPR)
Our compliance with the above legislation, all of which are stringent in nature, means that the Flexiteek Web Store website is likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this website is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.
3.0 Personal information that this website collects and why we collect it
The Flexiteek Web Store website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this website use Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our website, to better understand how they find and use our web pages and to see how they journey through the websites’ pages.
Although GA records data such as your geographical location, device type, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this information. We consider Google to be a third party data processor (see section 6.0 below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within our websites. For more information on how to do this, please see our cookies policy page.
3.2 Email links
Should you choose to contact us using email links like this one, none of the data that you include will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead it will be sent to us using mail servers provided by either your own email provider or your internet service provider.
3.3 Ecommerce orders
Should you use this website to place an order for goods, details of the order including personally identifiable information such as your name, delivery address, telephone numbers and email address, will be stored within this website’s internal database. This information will also be sent to us via email to notify us of your order and also to you in order to confirm or keep you updated on the progress of your order.
If you are issued with an ecommerce user account for this website you can view details of previous orders made using this website through the My Account section.
4.0 How we store your personal information
Personal data submitted to this website is stored on encrypted solid state drives on UK-based servers operated by one of the UKs leading website hosting companies (see section 5.0).
5.0 Website, database and Mail servers
5.1 Website and database server
The Flexiteek Web Store website and database are all hosted within a Tier III data centre located in North London within the United Kingdom.
Some of the data centre’s more notable security features are as follows:
- 3m high perimeter fence
- Internal and external IP CCTV with complete site coverage
- 24×7, 365 on-site security team
- Manned vehicle entry gate to site
- Security bollards at building perimeter
- Full authentication & access policy control
- Biometric entry system
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
5.2 Mail servers
All email from this website is sent via SMTP mail servers provided by Sendgrid. Sendgrid aim to make the sending of email as secure as it can be and we follow all of their best practice recommendations to secure the emails that we send from our websites through their systems.
We consider Sendgrid to be a third-party data processor.
6.0 Our third-party data processors
We use a number of third parties to process personal data collected by this website on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. US-based data processors are also EU-U.S Privacy Shield certified.
6.1 Google LLC
6.2 SendGrid, inc.
6.3 Fellowship Productions Ltd.
The UK-based design and digital marketing agency responsible for building and maintaining the Flexiteek Web Store website. Website
6.4 Sharpstack Hosting Ltd. (T/A ProStack Hosting)
The UK-based web hosting company responsible for hosting the Flexiteek Web Store website. Website
7.0 Data breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 Data Controller
The data controller of this website is: Flexiteek International Ltd. (Formally Wilks (Rubber Plastics) Mfgs Co Ltd), a UK Private limited Company with company number: 1215369
Whose registered office is: Woodrolfe Road, Tollesbury, Essex, CM9 8RY, United Kingdom.
9.0 Data Protection Officer
Mr. Scott Berry – Joint Managing Director, Wilks (Rubber Plastics) Mfgs Co Ltd.
10.1 Change log
01/11/2023 – Name Change Update